All products are shipped via Canada Post, UPS, DHL, FedEx or any other well established courier service company, depending on the customer’s destination, with insurance, unless another shipping method is requested prior to the order. In the latter case, please contact us to inquire about signature requirement and other delivery options for your package before placing your order.
In Canada and Within North America Orders
Shipping time within the Canada, United States (48 contiguous states + Hawaii and Alaska) ranges from 1-15 business days. Our system will generate an automatic email (sent directly from sipping company) once your item is shipped. shipping delays expected, if not yet there.
Please allow 2-3 business days for IN STOCK product to be prepared for shipping (this does not include fabrication time). Certain items require up to 14 business days for fabrication. If you need an item rushed, please call us at contact us to check availability and verify estimated completion time.
International Orders
For all international orders, shipping time varies by location, with a rough idea of around 10 working days. Please contact us for a more precise estimated shipping time based on your specific shipping destination, if needs be.
The Customer is fully responsible for all duties and taxes assessed. If you would like, we can provide estimated quotes for you via our courier service. To inquire, please contact us at infohs4all@gmail.com or +1-514-945-7198 to learn more about these applicable fees prior to ordering.
Our Guarantee
Each piece is hand made and therefore may be subject to slight differences. We stand behind every piece we create. If an item breaks due to our fault, we will gladly repair it. All repairs will be covered within the first 3 months of purchase. Please email us at infohs4all@gmail.com to request a Repair Authorization (RA) Number and Form prior to shipping any item to our showroom for repair. Please mail item back via a traceable carrier with the appropriate padding and original packaging. We will need a tracking number to ensure that the product has been sent for delivery back to our studio.
Should a product be not reparable within the service guarantee coverage, a replacement product will be sent to the customer.