Each piece is hand made and therefore may be subject to slight differences. We stand behind every piece we create. If an item breaks due to our fault, we will gladly repair it. All repairs will be covered within the first 3 months of purchase. Please email us at infohs4all@gmail.com to request a Repair Authorization (RA) Number and Form prior to shipping any item to our showroom for repair. Please mail item back via a traceable carrier with the appropriate padding and original packaging. We will need a tracking number to ensure product was sent for delivery back to our studio.

We accept returns for store credit and exchanges ONLY, within 60 days of delivery date. All items are available for merchandise credit only. Store credit is for item returned minus shipping and handling fees. For items that are past the 2 week limit, a restocking fee will be applied. In cases where customers are exchanging items, customers are responsible for shipment cost both back and forth. Please email us your Order number to obtain a Return Authorization (RA) Number and Form PRIOR to shipping back your item. No store credit will be granted without a Return Authorization Number. Your store credit amount will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.